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General conditions

1. Generalities

By signing the rental agreement and by making the booking, this implies that CAP’s General Conditions of Rental have been understood and have thereby been accepted without reserve and without exception. The tenant acknowledges having read, understood and agreed to these general terms and conditions. CAP bvba can always and unilaterally adjust these general terms and conditions. All changes, unless expressly stated otherwise by CAP bvba, are immediately applicable when they appear on the website. The tenant / customer is responsible for remaining informed of these latest published terms and conditions. The use of the services of CAP bvba and the payment of an advance automatically imply that the tenant is bound by these conditions. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested. We have tried very hard to give faithful descriptions of all the properties featured in these web pages, and we do hope that you will be pleasantly surprised with the property and find that our description did not do it justice. However, please note that standards can be different to those normally accepted in your home. We have compiled the information on the website as carefully as possible, and it has been checked and double-checked. However, it is possible that certain facilities in the resort or villa you have booked may be temporarily out of service due to breakdown, maintenance, government legislation or local licensing laws, unsuitable weather conditions or other local conditions. In low season it is possible that some local restaurants and bars may not be fully operational. CAP bvba. cannot be held responsible for any such problems that are outside an agent’s control. All such facilities are subject to availability. All our villas are carefully inspected at the beginning of each season, are equipped with sufficient crockery, cutlery, iron and ironing board and have refrigerators and adequate cooking facilities. Therefore, as formal, explicit ad implicit proof, its commission leads CAP bvba to act as intermediary between owner and tenant in all circumstances

2. Registration

When you make your booking you accept our booking conditions and the general information, and pay a deposit of 50%. A contract only exists between us when we have received your deposit. When paying the deposit, the tenant agrees to our terms and conditions.

Once you have booked and paid the deposit for your holiday we guarantee the price. The balance of the price of your holiday must be paid at least 6 weeks before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges.

For bookings made less than 8 weeks prior to the start of the rental period the tenant must immediately pay the total amount due.

3. Price-payment

In case of non timely payment of the owed amounts tenant is automatically negligent. CAP will then send a written reminder. If the amount owed is not received within 3 days after the written reminder, the agreement is deemed cancelled. A tenant who has not timely met his financial obligation towards CAP will be charged interest of 1,5 % over the principal amount per each month or part of a month. Furthermore, the tenant is obliged to pay all non-judicial collection costs, being 15 % of the total rentalprice, with a minimum amount of €50,-.

The balance of the price of your holiday must be paid at least 8 weeks before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges.

For bookings made less than 8 weeks prior to the start of the rental period the tenant must immediately pay the total amount due.

Tourist tax: Since 2019, the payment of tourist taxes has been required by law in most regions in France. This is a tax paid by tenants when renting a holiday home. The tourist tax is calculated using official rates on the number of nights per person over 18 years old. Every year, the French authorities vote on the new tourist tax for each region. The new tourist tax is officially announced on 01 January each year before the new season. If a reservation was made before 01/01, there is a possibility that tourist taxes may change and we are obliged to apply the new tourist tax. Should there be a price change, the tenant will be informed and receive an updated rental agreement. Any price changes are always small.

4. Deposit (guarantee)

When the deposit (guarantee) has been paid in Belgium, we will pay it back max. 2 weeks after your return from holidays, after checking that all the tenant's duties have been carried out and the premises have been checked out by the local correspondent. When the deposit (guarentee) is paid upon arrival at the holiday home to the local correspondent : The tenant may ask for written proof of the deposit. This deposit (guarentee) will be handed back upon departure or 2 weeks after return, upon presentation of the written proof. In this case, the deposit is on no account payable by CAP.

5. Cancellation

By CAP bvba.

In no case will we cancel your holiday less than 8 weeks before the scheduled departure day, except for reasons of force majeure. If we are obliged to cancel your holiday for any reason other than non-payment of the final balance, we will endeavour to offer an alternative holiday of comparable standard (and where this is cheaper we will refund the difference but where it is more expensive you will have to pay the difference), or, failing that, return all monies paid. Further, where appropriate, and where cancellation is not the result of force majeure circumstances, we will pay compensation where it is more expensive, although it should be an accommodation with a comparable standard.

By tenant

You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we may count cancellation charges as shown below:

  • Period before departure :
  • Cancellation charge 60 days or more : 50% of total rental price.
  • Cancellation charge between 60 and 45 days : 75% of total rental price.
  • Cancellation charge 45 days : 100% of total rental price.

Please note that if the reason for cancellation is covered under the terms of our specially negotiated Travel Insurance, you may be able to reclaim these charges (4,5% of the rental price).

The administration fee will not be reimbursed.

The above cancellation conditions do not apply to bookings from 8 weeks. For bookings from 8 weeks, cancellation from 4 weeks after the reservation date is no longer possible and you are obliged to pay the full amount at all times.
For cancellations as a result of atomic and nuclear accidents, radiation, epidemics or other external force majeure, the amount already paid from the customer will be definitively acquired by CAP bvba.

6. Obligations of the tenant

Further details of any accommodation may be requested from our reservations staff. In the case of villa rentals you and your party are responsable for leaving the holiday accommodation occupied together with all furniture and fittings, clean and in good order and condition. The tenant should use the house in good faith. Upon departure (10am), put each item back where you found it, empty the bins, put the trash away and clear the kitchen. Any extra cleaning charge will be deducted from the guarantee.

You undertake to inform us of any damages to the accommodation or its contents during your occupation and to pay for any damage or missing items, telephone charges and excessive or unusual services consumed. Properties let to you may be used for the accommodation of the persons named on the booking form only unless otherwise agreed in writing by us. Sub-letting or assignment arrangements are not permitted. We or our representatives shall be permitted access to the holiday accommodation at all reasonable times during your occupancy.

We reserve the right at all times to cancel or terminate a holiday completely if the conduct of any member of any party is considered likely to cause offence, danger, damage or distress to others. Our representatives, where they consider the behaviour to be unacceptable, are authorised to cancel a holiday wherever and whenever necessary. Our responsibility will cease, and there will be no obligation to cover any expenses incurred by the party as a result of cancellation brought about in these circumstances. No claims will be accepted for refunds or compensation whatsoever

7. Various

Damage to property

In the unfortunate event that you do incur any minor breakages we do please ask you to report them to our agent or representative in order that such items can be quickly replaced. An inventory of all our villas is taken at the beginning of the letting season to ensure that there is sufficient equipment for the number of people occupying the villa. It is simply not possible to do this between each let, so it is important you advise us so that we may replace broken or damaged items. This way the visitors following you will not be disappointed with the equipment in the villa.


Gardens have to be maintained on a regular basis and it is simply not possible for this maintenance to be carried out on ‘changeover’ days. Gardeners will try to be as discreet as possible.

Swimming pools

Swimming pools have to be maintained on a regular basis and as with garden maintenance, this cannot always be done on ‘changeover’ days. Pools at villas are normally checked once a week, and cleaned once a week, and whilst this is often done very early in the morning, maintenance personnel may arrive while you are using the pool. In these cases you will be asked to vacate the pool. Neither pool maintenance personnel nor gardeners have fixed hours, so it is not possible for us to advise you of the exact day or time of their visit.

Extra Persons

At some villas, where we consider the facilities allow, an extra person can be accommodated. You must ask which properties are suitable. Please note that ‘extra persons’ includes children of any age, including infants. The maximum number of persons permitted at any villa is clearly stated in the brochure description. At some villas the number of beds/bedrooms may indicate that more people can sleep at that villa, however it is the stated ‘Maximum number of people’ that counts, not the number of beds. If the customer does not respect the number of persons, the villa can be refused at arrival. If this happens during your stay, the quarantee deposit will not be reimbursed.

Arrival and departure

You may take occupation of your villa at 16.00hrs on your day of arrival. When your arrival is later that 18h00 you have to contact the person in charge (mentioned on your voucher) or CAP bvba. This is very important to be able to collect the keys on the same day. In order to prepare for the next visitors we must ask you to vacate the villa by 10.00hrs on your day of departure.

8. Complaints

If you have a problem during your holiday, you must inform the relevant supplier and resort representative where available within the 48 hours, who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must call and write a letter to CAP bvba. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative (where available) whilst in resort and obtain a written report form. If you fail to follow this simple procedure your entitlement to compensation, if any, will be completely extinguished because you will not have taken reasonable steps to mitigate your loss and we will not have been given a full opportunity to investigate and rectify the problem.

CAP bvba is not responsible for any damage or injury in the lodge, garden and in or around the swimming pool of a holiday home.

CAP bvba is never responsable for any problems with internet in the lodge.

The prices during the low season are always lower than those during the mid and high season. The weather may affect the temperature of the water in the swimming pool making it too low to swim. Bad weather may even make it impossible to use the swimming pool. CAP bvba may not be held responsible for these occurrences. This also makes for lower prices.

The private swimming pools (villas and residences) in Tuscany are open from 14/05 until 24/09

9. Law and jurisdiction

This contract is made on the terms of these booking conditions which are governed by Belgian Law and both parties shall submit to the jurisdiction of Belgium court in Ghent at all times.

Valkenstraat 2

9850 Merendree

BTW 0445 454 583

BIV / IPI 200611

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